Apollo Terms & Conditions
01 April 2007 to 31 March 2008
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
Rental Charges
Day of pick up and day of drop off are each counted as days of rental regardless of time of pick up and drop off. When a rental moves from one rate season into the next, the calculation is based on both rates.
Long Term Discounts
Please ask for details. Early Bird Booking 5% for all bookings 180 prior to pick up.
There are no further long term discounts.
Inclusive rate - includes VIP Insurance cover, one way fees, 2.5% social state taxes; LPG refill, comp chairs and table, extra driver, booster seats
Branches
Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. Branches are open seven days a week, 8am to 4:30pm.
Exceptions:
- Branches will be closed Christmas Day, New Years Day and Good Friday.
- Between 01 December 2006 to 31 march 2007, these Apollo branches will be closed as follows:
Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter's responsibility to get to and from the branch.
Taxes
Our rates include 10% GST.
A charge of 2.5% of the total cost will be levied to cover state government taxes, duties and associated costs, unless prepaid all inclusive rates are used.
Credit Cards
Our preferred payment method is by credit card. We only accept Visa, MasterCard, American Express and Diners Club. A surcharge fee on any credit card transaction (including the Bond) applies. The fee for Visa and MasterCard is 1.5% and the fee for American Express and Diners Club is 4%.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.
Rental Duration
The minimum rental for all vehicles is five days.
Except for rentals that pick up between 15 December 2007 and 5 January 2008 and rentals during the Bathurst and Philip Island Races, which require a minimum of 7 days. Minimum rental periods are subject to change during peak periods."
One Way Rentals
A one way rental has a minimum rental period of at least seven days.
ADL |
||||||||
7 |
ASP |
|||||||
7 |
14 |
BNE |
||||||
21 |
21 |
21 |
BME |
|||||
14 |
14 |
7 |
21 |
CNS |
||||
14 |
7 |
14 |
14 |
14 |
DRW |
|||
7 |
7 |
7 |
21 |
14 |
14 |
MEL |
||
14 |
21 |
21 |
14 |
21 |
21 |
14 |
PER |
|
7 |
14 |
7 |
21 |
7 |
21 |
7 |
21 |
SYD |
One way rentals are available subject to the minimum rental periods in the above table. A one way rental fee of $200 is charged for rentals 20 days or less per segment, unless the all inclusive option is taken
Driver's Licence and Minimum Age
A valid, non-provisional, state or overseas driver's licence is required. If the driver's licence is not in the English language (eg German, French, Chinese etc) then an international driver's licence is also required. The driver's licence must have been held for at least two years and be valid for the whole length of the rental. The original driver's licence must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.
Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)
Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.
Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes explaining all the interior and exterior features of the vehicle as well as driving tips.
Apollo Welcome Pack
Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.
Camp Chairs
$15 each per rental
Camp Table
$20 per rental
Baby Seats
One baby seat (must be pre-booked) suitable for children under 3 years of age can be fitted to the Motorhome Range. Cost is $20 per rental. Baby seats cannot be fitted in the Hitop Tourer and Adventure vehicles.
Booster Seats
Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is $20 each per rental. Booster seats cannot be fitted in the Cheapa Campa, Hitop Campervan, Euro Tourer and Adventure Camper vehicles.
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
L.P. Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$15 - Hitop/Euro Tourer/Adventure
$30 - 3, 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.
Multiple Rentals
Consecutive rentals can be combined to qualify for a long-term discount rate. Australia and Zealand rentals as well as car and motorhome rentals can also be combined for long-term discounts providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Broome Rentals
An additional charge of $500 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the Hitop and 4wd Adventure are available to be rented to and from the Broome branch.
Travel Restrictions
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 meters long to recognised campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands, Tasmania, Simpson Desert, Gunbarrel Highway, Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles and any other remote area. No Vehicle is permitted on the last 2 kilometres of the Lennard River Gorge Road, the Canning Stock-route, The Lost City in Litchfield Park and the Telegraph Road section of the road to Cape York.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, an additional charge of $700 will be charged.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension. The additional days will be at the Full Rate available at the time of the extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $50 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $50, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.
Traffic Infringements
We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of $75 will apply to cover the costs of processing.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Booking Amendments
The daily rate may change if a booking once confirmed is amended There are no exceptions to this rule.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Cancellation Fees
If cancelled 25 days prior to pick up - No Fee
If cancelled 7 to 24 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 7 days prior to pick up - 50% of Total Rental
If cancelled on the day of pick up or no show - 100% of Total Rental
There is no refund for late pick up or early return of vehicle.
Travel Insurance
Apollo strongly recommends that renters ensure they take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for your personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
If the renter is responsible for the accident the Vehicle's third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle's third party insurance eg drink driving.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $60 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. The Liability will be refunded if Apollo is successful in recovering the cost of the damage from the third party.
Standard Liability
Apollo's rental charge includes a Standard Liability of $5,000.
A Bond of $5,000 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $5,000 will be debited to the credit card account immediately.
The Standard Liability can be reduced by purchasing one of the following Reduction Options:
Reduction Option 1
A Liability of $2,500 applies. This Option can be purchased by paying to Apollo $20 per day. The maximum amount payable for this Option per rental is $1,000 - i.e. 50 days rental.
With this Option a Bond of $2,500 will be collected.
Reduction Option 2 (VIP Cover)
A Liability of $250 applies. This Option can be purchased by paying to Apollo $35 per day. The maximum amount payable for this Option per rental is $1,750 - i.e. 50 days rental.
With this Option a Bond of $250 will be collected.
Bond
With Reduction Option 1 and Reduction Option 2 a Bond is payable to Apollo by cash, AU$ traveller's cheques or by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for the amount of the Bond. Personal or company cheques are not accepted.
If the Bond for Reduction Option 1 or Reduction Option 2 is given in cash or AU$ traveller's cheques then the renter's passport must be presented on pick up. Due to security reasons the refund will be by Apollo's company cheque, which is sent to the renter's home address from the Apollo Head Office.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
At all times the renter is responsible for:
Rates/Terms/Conditions
Are subject to change without notice.